Refund policy

Returns & Refund Policy

Last updated: 3 July 2026

At The Daily Find, we want you to shop with confidence. This Returns & Refund Policy outlines your rights under the Australian Consumer Law and our procedures for returns and refunds.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

If a product is faulty, unsafe, significantly different from its description, or does not perform as expected, you may be entitled to a repair, replacement, or refund.

Change of Mind Returns

We may accept change-of-mind returns within 14 days of delivery, provided that:

The item is unused and in its original condition.
It is returned in its original packaging with all accessories.
Proof of purchase is provided.

Customers are responsible for return shipping costs unless required by Australian Consumer Law.

Original shipping charges are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

Opened personal care or hygiene products
Gift cards
Clearance or final sale items
Custom or personalised products
Digital products or downloadable content

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Photos of the product and packaging

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We currently offer exchanges only for faulty, damaged, or incorrect items. If you would like a different product, please return the original item (where eligible) and place a new order.